khelplay
khelplay
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This app is available for your device
khelplay
This app is available for your device
Contact
+91 5223061165
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the khelplay?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely login, eliminating the need for a password or email. This convenient method allows for easy and rapid access to your account.
Q2: What should I do if I am not getting OTP?
To receive the OTP, first, check your internet connection for a strong signal. Wait for the signal to stabilize, then click on send OTP and wait for it to arrive within the given time. If you don't receive the OTP, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active number. If the number has changed, send your updated KYC (Know Your Customer) details to customer support via email. This will enable a smooth transfer of your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app to ensure you have the most up-to-date features. After reinstalling, you can log in and start playing the app without any issues.
Q1: What is the minimum withdrawal amount in the khelplay?
In this app, users can withdraw a minimum of Rs. 100, which is higher than other apps. Withdrawals are only allowed for money earned through gaming activities, not bonus rewards. Earned gaming funds can be withdrawn, but bonus funds are non-withdrawable.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit your KYC details within the app. This requires saving your Aadhar card, UPI, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in as little as 30 minutes to 3 hours. However, payment processing may occasionally be delayed, requiring a wait time of up to 24 hours. This delay can be a rare exception to the otherwise efficient experience offered by the app.
Q4: Why is the bonus balance not being withdrawn?
You can only use the bonus money earned in gaming activities and cannot withdraw it personally. The funds earned from playing games with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If it is, don't worry, as the funds should be added to your wallet account within 24 hours. If the issue persists, you can reach out to their customer care centre for assistance.
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